Privacy policy

Last Updated: February 17, 2026

Krombee is owned and operated by Onyol Limited, a company registered in the United Kingdom (“we,” “our,” or “us”). We are committed to protecting your personal information and respecting your privacy wherever you access our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us (the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, phone number, email address.

Payment Information
Payment details necessary to process transactions. Full payment card information is processed securely by third-party payment providers and is not stored by us.

Order Information
Products viewed, added to cart, purchased, returned, or exchanged.

Account Information
Login credentials, preferences, and settings (if applicable).

Communications
Information you provide when contacting customer support.

Device & Usage Data
IP address, browser type, device identifiers, pages visited, interaction data, and similar technical information collected through cookies and related technologies.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Facilitate shipping and returns
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send transactional communications
  • Provide marketing communications (only if you opt in)
  • Comply with legal obligations

We process personal information only where we have a lawful basis to do so under applicable law.

3. Sharing of Information

We do not sell your personal information.

We may share your information only where necessary with:

  • Payment processors
  • Shipping carriers
  • Technology service providers
  • Fulfillment partners
  • Professional advisors (legal, accounting)
  • Government authorities when legally required

All third parties are required to handle personal information in accordance with applicable data protection laws.

4. International Data Transfers

As an international business, your information may be transferred to and processed in countries outside your place of residence.

Where required, we rely on recognized legal transfer mechanisms, including standard contractual safeguards, to ensure your information remains protected.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have certain rights under applicable data protection laws, including:

  • The right to access your personal information
  • The right to request correction
  • The right to request deletion
  • The right to object to certain processing
  • The right to withdraw consent
  • The right to request data portability

To exercise any rights, please contact us using the details below.

We will respond in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the website
  • Improve functionality
  • Analyze traffic
  • Provide relevant marketing (where permitted)

You may manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organizational safeguards to protect personal information. However, no system can guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted with a revised “Last Updated” date.

11. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Onyol Limited
5 Brayford Square, Suite 9319
London, E1 0SG
United Kingdom
Email: info@krombee.com